The impact evaluation of coronavirus disease 2019 on service delivery in South Africa
Africa's Public Service Delivery and Performance Review
| Field | Value | |
| Title | The impact evaluation of coronavirus disease 2019 on service delivery in South Africa | |
| Creator | Yekani, Babalo Ngcamu, Sibongisen B. Pillay, Sareesha | |
| Description | Background: The economic and social impacts of the coronavirus disease 2019 (COVID-19) pandemic have hindered efficient service delivery especially at a local government level. The significance of impact evaluation within this context is critical and is highlighted by the emergence and current implementation of the National Evaluation Policy Framework.Aim: The study attempts to explore the impact evaluation of COVID-19 on service delivery in South African municipalities.Setting: The study was conducted at Nelson Mandela Bay Municipality (NMBM) and Buffalo City Metropolitan Municipality (BCMM).Methods: Researchers used a mixed method approach to collect data. In-depth interview questions were used to collect data in one-on-one interviews with 13 municipal senior managers. The questionnaires were designed to meet the specific research objectives and were distributed to the municipal employees in different employment categories. A total of n = 191 people were sampled, questionnaires were despatched and 186 were returned, which gave a 97% response rate.Results: The finding demonstrates that outcomes and impacts evaluations are not important in these municipalities and the absence of monitoring and evaluation (ME) continually remains no one’s responsibility.Conclusion: There is no confidence in these municipalities that monitors plan to improve service delivery and will work towards achieving the goals of the organisation beyond COVID-19.Contribution: This study could potentially empower municipal managers and policymakers by identifying a variety of shortcomings and offering advice on their action planning. | |
| Publisher | AOSIS | |
| Date | 2024-01-29 | |
| Identifier | 10.4102/apsdpr.v12i1.718 | |
| Source | Africa’s Public Service Delivery & Performance Review; Vol 12, No 1 (2024); 9 pages 2310-2152 2310-2195 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://apsdpr.org/index.php/apsdpr/article/view/718/1456
https://apsdpr.org/index.php/apsdpr/article/view/718/1457
https://apsdpr.org/index.php/apsdpr/article/view/718/1458
https://apsdpr.org/index.php/apsdpr/article/view/718/1459
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