The impact evaluation of coronavirus disease 2019 on service delivery in South Africa

Africa's Public Service Delivery and Performance Review

Field Value
Title The impact evaluation of coronavirus disease 2019 on service delivery in South Africa
Creator Yekani, Babalo Ngcamu, Sibongisen B. Pillay, Sareesha
Subject — accountability; implementation, monitoring and evaluation; policies; programmes; transparency
Description Background: The economic and social impacts of the coronavirus disease 2019 (COVID-19) pandemic have hindered efficient service delivery especially at a local government level. The significance of impact evaluation within this context is critical and is highlighted by the emergence and current implementation of the National Evaluation Policy Framework.Aim: The study attempts to explore the impact evaluation of COVID-19 on service delivery in South African municipalities.Setting: The study was conducted at Nelson Mandela Bay Municipality (NMBM) and Buffalo City Metropolitan Municipality (BCMM).Methods: Researchers used a mixed method approach to collect data. In-depth interview questions were used to collect data in one-on-one interviews with 13 municipal senior managers. The questionnaires were designed to meet the specific research objectives and were distributed to the municipal employees in different employment categories. A total of n = 191 people were sampled, questionnaires were despatched and 186 were returned, which gave a 97% response rate.Results: The finding demonstrates that outcomes and impacts evaluations are not important in these municipalities and the absence of monitoring and evaluation (ME) continually remains no one’s responsibility.Conclusion: There is no confidence in these municipalities that monitors plan to improve service delivery and will work towards achieving the goals of the organisation beyond COVID-19.Contribution: This study could potentially empower municipal managers and policymakers by identifying a variety of shortcomings and offering advice on their action planning.
Publisher AOSIS
Date 2024-01-29
Type info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion — —
Format text/html application/epub+zip text/xml application/pdf
Identifier 10.4102/apsdpr.v12i1.718
Source Africa’s Public Service Delivery & Performance Review; Vol 12, No 1 (2024); 9 pages 2310-2152 2310-2195
Language eng
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Rights Copyright (c) 2024 Babalo Yekani, Sibongiseni B. Ngcamu, Sareesha Pillay