Association between municipal credit management, responsiveness and service delivery

Africa's Public Service Delivery and Performance Review

Field Value
Title Association between municipal credit management, responsiveness and service delivery
Creator Maseko, Gauda J. Robbetze, Natasha Masungini, Abba W.
Subject Accountancy credit management policy; relationship; municipality; service delivery; municipal finance; Sedibeng district municipality
Description Background: Municipalities have come under fire for providing inferior services, which has sparked protests across the nation. Fraud, corruption, misappropriation of public funds and general incompetence on the part of municipal managers and their staff have been the problems that have crippled most municipalities.Aim: To investigate the association between the municipal credit management policy, responsiveness and service delivery, within a Sedibeng district municipality.Methods: This study applied quantitative analysis. The primary data were collected from residents through a self-administered questionnaire. Statistical Package for the Social Sciences (SPSS) (Version 28) was applied to perform the descriptive analysis and correlational analysis.Results: Key findings of this study revealed a significant positive correlation between credit management and service provision. The relationship between the credit management policy, responsiveness to credit management and service delivery is substantial. Therefore, the quality of service delivery increases with improved credit management.Conclusion: The study showed that there is a significant connection between credit management, credit management responsiveness and service delivery.Contribution: Based on the findings, it was advised that the municipality should implement rebates and discounts for paying customers, constantly review crucial credit policies and ensure the provision of high-quality services. The study concluded that there is an association between credit management, responsiveness and service delivery.
Publisher AOSIS
Contributor Vaal University of Technology
Date 2023-04-21
Type info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion — Quantitative research
Format text/html application/epub+zip text/xml application/pdf
Identifier 10.4102/apsdpr.v11i1.686
Source Africa’s Public Service Delivery & Performance Review; Vol 11, No 1 (2023); 7 pages 2310-2152 2310-2195
Language eng
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Coverage South Africa 2004-2021 Age, Language, Gender, Status, Income
Rights Copyright (c) 2023 Gauda J. Maseko, Natasha Robbetze, Abba W. Masungini