Association between municipal credit management, responsiveness and service delivery
Africa's Public Service Delivery and Performance Review
| Field | Value | |
| Title | Association between municipal credit management, responsiveness and service delivery | |
| Creator | Maseko, Gauda J. Robbetze, Natasha Masungini, Abba W. | |
| Description | Background: Municipalities have come under fire for providing inferior services, which has sparked protests across the nation. Fraud, corruption, misappropriation of public funds and general incompetence on the part of municipal managers and their staff have been the problems that have crippled most municipalities.Aim: To investigate the association between the municipal credit management policy, responsiveness and service delivery, within a Sedibeng district municipality.Methods: This study applied quantitative analysis. The primary data were collected from residents through a self-administered questionnaire. Statistical Package for the Social Sciences (SPSS) (Version 28) was applied to perform the descriptive analysis and correlational analysis.Results: Key findings of this study revealed a significant positive correlation between credit management and service provision. The relationship between the credit management policy, responsiveness to credit management and service delivery is substantial. Therefore, the quality of service delivery increases with improved credit management.Conclusion: The study showed that there is a significant connection between credit management, credit management responsiveness and service delivery.Contribution: Based on the findings, it was advised that the municipality should implement rebates and discounts for paying customers, constantly review crucial credit policies and ensure the provision of high-quality services. The study concluded that there is an association between credit management, responsiveness and service delivery. | |
| Publisher | AOSIS | |
| Date | 2023-04-21 | |
| Identifier | 10.4102/apsdpr.v11i1.686 | |
| Source | Africa’s Public Service Delivery & Performance Review; Vol 11, No 1 (2023); 7 pages 2310-2152 2310-2195 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://apsdpr.org/index.php/apsdpr/article/view/686/1338
https://apsdpr.org/index.php/apsdpr/article/view/686/1339
https://apsdpr.org/index.php/apsdpr/article/view/686/1340
https://apsdpr.org/index.php/apsdpr/article/view/686/1341
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