Performance management in South Africa’s municipalities: A case study of Buffalo City Metro

Africa's Public Service Delivery and Performance Review

Field Value
Title Performance management in South Africa’s municipalities: A case study of Buffalo City Metro
Creator Ndasana, Mvuyisi Umejesi, Ikechukwu
Subject term 3 performance management; employees; municipality; auditor general; local government
Description Background: The performance management system (PMS) allows employees and employers to clearly state the objectives and ways through which those objectives must be accomplished in an organisation. Against this background, this study investigated the challenges facing PMS at Buffalo City Metropolitan Municipality (BCMM).Aim: This study examined performance management and organisational success in local government administration in South Africa.Setting: The study was conducted in the BCMM, located in the central business district of the Eastern Cape province in South Africa.Method: In-depth face-to-face interviews were conducted with a sample of 20 participants from BCMM. The participants were selected using the purposive sampling technique. The target population of the study was the employees of BCMM.Results: Based on the analysis of data, the study found that the municipality did not have an electronic system; they were using a manual system in their performance management. Furthermore, the participants also highlighted that there was no approved PMS policy framework that had been endorsed by the council of the municipality.Conclusion: This study recommended that the municipality must have an approved PMS policy framework, and it should be implemented at all levels of employment within the organisation.
Publisher AOSIS
Contributor no
Date 2022-10-25
Type info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion — qualitative
Format text/html application/epub+zip text/xml application/pdf
Identifier 10.4102/apsdpr.v10i1.595
Source Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 6 pages 2310-2152 2310-2195
Language eng
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Coverage south Africa July 2021 BCMM workers
Rights Copyright (c) 2022 Mvuyisi Ndasana, Ikechukwu Umejesi