Turbulences associated with the implementation of turnaround strategies at Kenya Airways

Africa's Public Service Delivery and Performance Review

Field Value
Title Turbulences associated with the implementation of turnaround strategies at Kenya Airways
Creator Nyatsumba, Kaizer Pooe, David
Subject Management Kenya Airlines; turnaround strategy; aviation industry; leadership; employee involvement
Description Background: At its formation, Kenya Airways (KQ) was poorly capitalised and its management team highly inexperienced. The airline’s financial and related performance deteriorated from the early years, thus affecting the airline’s financial health and its reputation negatively. In an effort to correct matters, KQ went through four turnaround situations over the years.Aim: This article explores experiences and challenges associated with the KQ implementation of its turnaround strategies.Setting: The study is based on KQ, which has seen one turnaround between 2004 and 2016.Method: The article adopted a qualitative research approach using a case study research design. Eleven participants were purposively selected for the interviews. Documents were also used as sources of data. Thematic data analysis was used as a form of content analysis.Results: Seven themes emerged from the primary data analysis. These include: employee involvement, exogenous factors, high operational and debt servicing costs, management-union conflict, debt restructuring, nationalisation and leadership.Conclusion: The study concludes that the kind of leadership required during turnaround situations differs from when the company is on autopilot. During turnaround times, the chief executive officer (CEO) needs to exercise the authority recommended in the literature and that the shareholder and the board needs to give them the necessary space to exercise such authority.
Publisher AOSIS
Contributor None
Date 2022-02-14
Type info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion — qualitative research
Format text/html application/epub+zip text/xml application/pdf
Identifier 10.4102/apsdpr.v10i1.571
Source Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 11 pages 2310-2152 2310-2195
Language eng
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:

https://apsdpr.org/index.php/apsdpr/article/view/571/1066 https://apsdpr.org/index.php/apsdpr/article/view/571/1067 https://apsdpr.org/index.php/apsdpr/article/view/571/1068 https://apsdpr.org/index.php/apsdpr/article/view/571/1069
Coverage South Africa — —
Rights Copyright (c) 2022 Kaizer Nyatsumba, David Pooe https://creativecommons.org/licenses/by/4.0