Turbulences associated with the implementation of turnaround strategies at Kenya Airways
Africa's Public Service Delivery and Performance Review
| Field | Value | |
| Title | Turbulences associated with the implementation of turnaround strategies at Kenya Airways | |
| Creator | Nyatsumba, Kaizer Pooe, David | |
| Description | Background: At its formation, Kenya Airways (KQ) was poorly capitalised and its management team highly inexperienced. The airline’s financial and related performance deteriorated from the early years, thus affecting the airline’s financial health and its reputation negatively. In an effort to correct matters, KQ went through four turnaround situations over the years.Aim: This article explores experiences and challenges associated with the KQ implementation of its turnaround strategies.Setting: The study is based on KQ, which has seen one turnaround between 2004 and 2016.Method: The article adopted a qualitative research approach using a case study research design. Eleven participants were purposively selected for the interviews. Documents were also used as sources of data. Thematic data analysis was used as a form of content analysis.Results: Seven themes emerged from the primary data analysis. These include: employee involvement, exogenous factors, high operational and debt servicing costs, management-union conflict, debt restructuring, nationalisation and leadership.Conclusion: The study concludes that the kind of leadership required during turnaround situations differs from when the company is on autopilot. During turnaround times, the chief executive officer (CEO) needs to exercise the authority recommended in the literature and that the shareholder and the board needs to give them the necessary space to exercise such authority. | |
| Publisher | AOSIS | |
| Date | 2022-02-14 | |
| Identifier | 10.4102/apsdpr.v10i1.571 | |
| Source | Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 11 pages 2310-2152 2310-2195 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://apsdpr.org/index.php/apsdpr/article/view/571/1066
https://apsdpr.org/index.php/apsdpr/article/view/571/1067
https://apsdpr.org/index.php/apsdpr/article/view/571/1068
https://apsdpr.org/index.php/apsdpr/article/view/571/1069
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