Enhancing service delivery in Joint Admission and Matriculation Board (JAMB) Nigeria: The imperative of e-governance
Africa's Public Service Delivery and Performance Review
| Field | Value | |
| Title | Enhancing service delivery in Joint Admission and Matriculation Board (JAMB) Nigeria: The imperative of e-governance | |
| Creator | Chukwuemeka, Emma E.O. Chinenye, Okeke Okafor, Chukwuemeka | |
| Description | Background: Public service delivery in Nigeria is characterised by inefficiency. To address this administrative imbalance, various government organisations in Nigeria adopted e-governance to improve performance and service delivery.Aim: The study examined the impact of e-governance on service delivery using Joint Admission and Matriculation Board (JAMB) South East Nigeria as the case study.Setting: Five states of the South East of Nigeria were studied.Methods: Descriptive research typology was adopted. Focus group discussion, questionnaire and face-to-face interview were the major tools used for data collection. Statistical tools such as frequency tables and correlation coefficient test were used in data analysis and test of hypotheses.Results: The correlation coefficient test revealed, among others, that e-governance indicators have significant effect on service culture in JAMB. There is also significant relationship between e-governance and service quality in JAMB. In light of these findings, major recommendations were proffered, some of which are that public sector agencies should as a matter of policy develop a positive service culture and set up e-governance implementation committees that will work out modalities for effective implementation of the concept with performance evaluation.Conclusion: JAMB and other public agencies should avail themselves of the windows of opportunities that e-governance provides. | |
| Publisher | AOSIS | |
| Date | 2018-11-29 | |
| Identifier | 10.4102/apsdpr.v6i1.240 | |
| Source | Africa’s Public Service Delivery & Performance Review; Vol 6, No 1 (2018); 10 pages 2310-2152 2310-2195 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://apsdpr.org/index.php/apsdpr/article/view/240/345
https://apsdpr.org/index.php/apsdpr/article/view/240/344
https://apsdpr.org/index.php/apsdpr/article/view/240/347
https://apsdpr.org/index.php/apsdpr/article/view/240/343
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