Public Service Innovations and Changing Ethos in Africa
Africa's Public Service Delivery and Performance Review
| Field | Value | |
| Title | Public Service Innovations and Changing Ethos in Africa | |
| Creator | Okafor, Chukwuemeka Fatile, Jacob Olufemi Ejalonibu, Ganiyu Layi | |
| Description | One of the widely held beliefs in public management is that strict commitment to an ideology of public service values, which is a critical factor in the delivery of public services. However, with the introduction of market-oriented reforms-innovations, most of these values face severe and serious challenges. This study, using a comparative and analytical method, examines the principles which underpin the African governments’ program of innovation in public service delivery and in particular the traditional public service ethos. The article reveals that over the years, African public services and those who work in them fall short of the ideal leading to the attempt to innovate by introducing the market values which have equally raised questions about possible threats to the ethos. After identifying some challenges that innovation may pose, the article suggests that traditional public sector ethos should be redefined to allow for innovative ideas in service delivery. Finally, the study concludes that a new “synthesized” ethos that draws on the core elements of bureaucratic principles as well as market based values, would deliver superior public services. | |
| Publisher | AOSIS | |
| Date | 2014-12-01 | |
| Identifier | 10.4102/apsdpr.v2i4.67 | |
| Source | Africa’s Public Service Delivery & Performance Review; Vol 2, No 4 (2014); 46-71 2310-2152 2310-2195 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://apsdpr.org/index.php/apsdpr/article/view/67/66
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