The impact of resilience and perceived organisational support on employee engagement in a competitive sales environment
SA Journal of Human Resource Management
| Field | Value | |
| Title | The impact of resilience and perceived organisational support on employee engagement in a competitive sales environment | |
| Creator | Meintjes, Anel Hofmeyr, Karl | |
| Description | Orientation: Understanding the impact of resilience and perceived organisational support on employee engagement in a competitive sales environment.Research purpose: The aim of this study was to explore the relationship between resilience, perceived organisational support and employee engagement among pharmaceutical sales employees in a competitive sales environment; and to establish whether resilience and perceived organisational support hold predictive value for employee engagement.Motivation for the study: Limited research has focused on the unique context of employee engagement as a construct in professional sales. A broader understanding of resilience and perceived organisational support can provide sales organisations with a lever to create an environment where sales employees are more fully engaged.Research design, approach and method: A quantitative, exploratory, cross-sectional survey approach was used. A sample of 125 sales representatives from a South African pharmaceutical organisation participated in the research. The measuring instruments included the Utrecht Work Engagement Scale (UWES), Brief Resilience Scale (BRS) and the Perceived Organisational Support Scale (POS).Main findings: Perceived organisational support, but not resilience impacted employee engagement in a competitive sales environment.Practical and managerial implications: Sales organisations’ interventions to improve sales employee engagement should focus on perceived organisational support.Contribution: The individual role of each construct provided insight into the sales context. The relationship between the constructs offered a different lens through which the drivers of employee engagement in sales can be viewed. This study contributes towards sales literature by including positive psychology and organisational support in a model of employee engagement. | |
| Publisher | AOSIS | |
| Date | 2018-05-31 | |
| Identifier | 10.4102/sajhrm.v16i0.953 | |
| Source | SA Journal of Human Resource Management; Vol 16 (2018); 11 pages 2071-078X 1683-7584 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://sajhrm.co.za/index.php/sajhrm/article/view/953/1472
https://sajhrm.co.za/index.php/sajhrm/article/view/953/1471
https://sajhrm.co.za/index.php/sajhrm/article/view/953/1473
https://sajhrm.co.za/index.php/sajhrm/article/view/953/1463
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