Towards a definition of ‘empathic understanding’ in industrial design practice
Journal for Transdisciplinary Research in Southern Africa
| Field | Value | |
| Title | Towards a definition of ‘empathic understanding’ in industrial design practice | |
| Creator | Barnes, Veronica Theo, L.J. Eriksson, Vikki | |
| Description | Empathy is often not well defined, particularly in design. While the practice of designers developing a deep understanding of the people who use their products is recommended, the details of how to do this are limited. This problem of vagueness about empathy in design makes it difficult for product designers to take suitable actions to produce best results for the users. Through a strategic examination of a body of literature, across seven databases relevant to design, the systematic literature review adds to a discussion on empathy within the designing process. Study limitations included the complex nature of empathy itself, and multiple uses of the terms design and product. Findings indicate a contradiction of internal and external factors affecting empathy in design, and are considerably more complex than just an ‘accepted’ part of the design process. Shifting towards user-centred design in industrial design means that a considerably more nuanced understanding of empathy is needed, for implementation in design practice. By better understanding the concept of empathy as a duality, all stakeholders can manage expectations around empathy ‘behaviour’, and empathy as part of the design process. Empathy needs to be recognised as a complex phenomenological relationship between process (external) and person (internal) within industrial design. Practical, theoretical and societal implications of this concept are discussed.Transdisciplinary contribution: Empathy in product design practice represents several fields, related to human behaviour and interactions. This review’s contribution is to confirm areas for further research and the importance of developing theory to address the complexity of design practice. | |
| Publisher | AOSIS | |
| Date | 2024-04-11 | |
| Identifier | 10.4102/td.v20i1.1426 | |
| Source | The Journal for Transdisciplinary Research in Southern Africa; Vol 20, No 1 (2024); 12 pages 2415-2005 1817-4434 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://td-sa.net/index.php/td/article/view/1426/2438
https://td-sa.net/index.php/td/article/view/1426/2439
https://td-sa.net/index.php/td/article/view/1426/2441
https://td-sa.net/index.php/td/article/view/1426/2442
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