Factors influencing decision-making in buying process of express logistics services

Journal of Transport and Supply Chain Management

Field Value
Title Factors influencing decision-making in buying process of express logistics services
Creator Khatri, Vikash Pandey, Ajay Kumar, Anita
Subject Management; Logistics logistics; express logistics; logistics buying decision; ISM; MICMAC
Description Background: Logistics is an integral component for success of an organisation. So correct decision on express logistics procurement plays a critical role in success in delivering right product at right place and right time. Procurement of express logistics service is not very straight forward, instead it requires evaluation of multiple factors.Objective: The objective of this research is to create a framework of influencing factor on express logistics buying decision.Method: For the study, researchers has adopted secondary research along with primary research with group of 14 subject matter experts in field of Indian logistics sector. A group of experts comprises of senior managers, consultants and academicians with deep understanding of subject. We have used ISM (Interpretive Structural Modelling) and Cross Impact Matrix Multiplication Applied to Classification (MICMAC) to drive conceptual framework for logistics buying decision.Results: Framework shows that the decision making in logistics procurement should be highly driven by factors like network reach of Logistics Service Provider (LSP), technology followed by information sharing and strategic partnership. While service quality and cost of logistics remains as frontend factors in logistics procurement decision.Conclusion: The model output clearly suggests that final objective in buying process of express logistics is driven towards lower cost and improved service level, but it is driven by factors which directly adds value in supply chain like time to market and reverse logistics, technology and reach.Contribution: The model provides a framework for practitioners, which can enable them in decision making process of logistics procurement.
Publisher AOSIS
Date 2023-12-02
Type info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion — Survey/Interview
Format text/html application/epub+zip text/xml application/pdf
Identifier 10.4102/jtscm.v17i0.949
Source Journal of Transport and Supply Chain Management; Vol 17 (2023); 8 pages 1995-5235 2310-8789
Language eng
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https://jtscm.co.za/index.php/jtscm/article/view/949/1587 https://jtscm.co.za/index.php/jtscm/article/view/949/1588 https://jtscm.co.za/index.php/jtscm/article/view/949/1589 https://jtscm.co.za/index.php/jtscm/article/view/949/1590
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Rights Copyright (c) 2023 Vikash Khatri, Ajay Pandey, Anita Kumar https://creativecommons.org/licenses/by/4.0