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Caring for the careers: A psychosocial support model for healthcare workers during a pandemic


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Title Caring for the careers: A psychosocial support model for healthcare workers during a pandemic
Creator Moyo, Idah Tshivhase, Livhuwani Mavhandu-Mudzusi, Azwihangwisi H.
Subject Family medicine; nursing, general practice; public health caring; healthcare workers; model; pandemic, psychosocial; support
Description Background: The coronavirus disease 2019 (COVID-19) pandemic has further placed additional stress on the already fragile and overstretched healthcare system in Zimbabwe. Most healthcare institutions reported staff shortages, inability to cope with the extra workload, burnout and the resultant psychological implications.Objectives: This study aimed to develop a psychosocial support model that sustains a support structure that will contribute to an enabling work environment promoting efficiency and effectiveness in response to public health emergencies.Method: Empirical findings from interpretive phenomenological analysis studies on healthcare workers’ experiences during the COVID-19 in Zimbabwe formed the basis for model development. The model development in this study was informed by the work of Donabedian, Dickoff, James and Wiedenbach, Walker and Avant, Chinn, Kramer and Wilkes.Results: The developed model is described using the elements of Donabedian’s framework (structure, process and outcome) and of Dickoff, James and Wiedenbach’s (1968) practice theory elements (agents, recipients, context, process, dynamics and outcome) and within the national and international context of the COVID-19 pandemic.Conclusion: The fragile and under-resourced healthcare system has psychosocial implications to the well-being of healthcare workers. The utilisation of this model is critical and facilitates the provision of an enabling and supportive environment that facilitates efficiency in response activities during pandemics.Contribution: This study provides a reference guide in the provision of psychosocial support for healthcare workers particularly during public health emergencies. There is paucity of evidence focusing on the well-being of healthcare workers during a crisis, hence the significance of this study.
Publisher AOSIS
Date 2023-06-21
Type info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion — —
Format text/html application/epub+zip text/xml application/pdf
Identifier 10.4102/curationis.v46i1.2430
Source Curationis; Vol 46, No 1 (2023); 10 pages 2223-6279 0379-8577
Language eng
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Rights Copyright (c) 2023 Idah Moyo, Livhuwani Tshivhase, Azwihangwisi H. Mavhandu-Mudzusi