Self-employment through ride-hailing: Drivers’ experiences in Johannesburg, South Africa
Acta Commercii
| Field | Value | |
| Title | Self-employment through ride-hailing: Drivers’ experiences in Johannesburg, South Africa | |
| Creator | Wilmans, Gorton Rashied, Naiefa | |
| Description | Orientation: Ride-hailing services have gained popularity in South Africa because of their ability to provide a reliable alternative to traditional modes of transport. However, little is known about ride-hailing drivers.Research purpose: The purpose of this study was to determine the ride-hailing drivers’ job satisfaction levels and the challenges they experienced.Motivation for the study: This study was motivated by the lack of scholarly information on the experiences of drivers involved in ride-hailing in the context of South Africa.Research design, approach and method: This study adopted a pragmatic approach through a mixed-method, survey-based design. Fifty-three ride-hailing drivers were randomly interviewed in Johannesburg, South Africa, using a pre-designed and piloted questionnaire. Data were analysed using methods of descriptive interpretation and inductive thematic analysis.Main findings: A descriptive statistical analysis showed that most ride-hailing drivers provide the service to earn their primary income. Furthermore, a thematic analysis found that ride-hailing drivers felt unsafe providing these services because of the violence they experienced from minibus taxi operators in the region.Practical/managerial implications: In a country plagued by unemployment, the development of small businesses is an important income-generating opportunity for many. To further develop the employment potential of the growing ride-hailing industry, governments at various levels should provide greater support and safety measures for ride-hailing drivers.Contribution/value-add: This study contributes a unique dataset in exploring ride-hailing drivers’ self-employment, job satisfaction and challenges in Johannesburg, South Africa. | |
| Publisher | AOSIS | |
| Date | 2021-07-20 | |
| Identifier | 10.4102/ac.v21i1.926 | |
| Source | Acta Commercii; Vol 21, No 1 (2021); 9 pages 1684-1999 2413-1903 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
info:eu-repo/grantAgreement/EC/FP7/245911
https://actacommercii.co.za/index.php/acta/article/view/926/1607
https://actacommercii.co.za/index.php/acta/article/view/926/1608
https://actacommercii.co.za/index.php/acta/article/view/926/1609
https://actacommercii.co.za/index.php/acta/article/view/926/1610
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