Record Details

Self-employment through ride-hailing: Drivers’ experiences in Johannesburg, South Africa

Acta Commercii

Field Value
Title Self-employment through ride-hailing: Drivers’ experiences in Johannesburg, South Africa
Creator Wilmans, Gorton Rashied, Naiefa
Subject Economics; Local Economic Development ride-hailing drivers; ride-hailing; self-employment; sharing economy; Uber; Bolt; Taxify; minibus taxi violence
Description Orientation: Ride-hailing services have gained popularity in South Africa because of their ability to provide a reliable alternative to traditional modes of transport. However, little is known about ride-hailing drivers.Research purpose: The purpose of this study was to determine the ride-hailing drivers’ job satisfaction levels and the challenges they experienced.Motivation for the study: This study was motivated by the lack of scholarly information on the experiences of drivers involved in ride-hailing in the context of South Africa.Research design, approach and method: This study adopted a pragmatic approach through a mixed-method, survey-based design. Fifty-three ride-hailing drivers were randomly interviewed in Johannesburg, South Africa, using a pre-designed and piloted questionnaire. Data were analysed using methods of descriptive interpretation and inductive thematic analysis.Main findings: A descriptive statistical analysis showed that most ride-hailing drivers provide the service to earn their primary income. Furthermore, a thematic analysis found that ride-hailing drivers felt unsafe providing these services because of the violence they experienced from minibus taxi operators in the region.Practical/managerial implications: In a country plagued by unemployment, the development of small businesses is an important income-generating opportunity for many. To further develop the employment potential of the growing ride-hailing industry, governments at various levels should provide greater support and safety measures for ride-hailing drivers.Contribution/value-add: This study contributes a unique dataset in exploring ride-hailing drivers’ self-employment, job satisfaction and challenges in Johannesburg, South Africa.
Publisher AOSIS
Contributor University of Johannesburg Research Committee
Date 2021-07-20
Type info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion — Mixed method
Format text/html application/epub+zip text/xml application/pdf
Identifier 10.4102/ac.v21i1.926
Source Acta Commercii; Vol 21, No 1 (2021); 9 pages 1684-1999 2413-1903
Language eng
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Coverage Johannesburg None Income; employment; age; gender; well-being
Rights info:eu-repo/semantics/openAccess Copyright (c) 2021 Gorton Wilmans, Naiefa Rashied