Measuring retail service quality: A replication study
South African Journal of Business Management
| Field | Value | |
| Title | Measuring retail service quality: A replication study | |
| Creator | Boshoff, Christo Terblanché, Nic S. | |
| Description | In the recent past, few services marketing topics have attracted as much attention as the measuring and management of service quality. In this study an instrument developed in the United States of America, which measures the service quality in a South African retail environment, is empirically evaluated. The retail service quality instrument has been shown to be a valid and reliable instrument and the developers' claim of construct reliability can be supported. | |
| Publisher | AOSIS | |
| Date | 1997-12-31 | |
| Identifier | 10.4102/sajbm.v28i4.797 | |
| Source | South African Journal of Business Management; Vol 28, No 4 (1997); 123-128 2078-5976 2078-5585 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://sajbm.org/index.php/sajbm/article/view/797/731
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