The evaluation of client service provided by the human resource division of a national service organisation
South African Journal of Economic and Management Sciences
| Field | Value | |
| Title | The evaluation of client service provided by the human resource division of a national service organisation | |
| Creator | Brand, H. E. Joubert, N. | |
| Description | The aim of this study is to evaluate the quality of internal client service of the human resource division of a national service organisation. Two studies were in fact conducted, one involving 388 clients of the relevant division, and the other 99 human resource practitioners in the same division. Separate questionnaires were completed in the two samples. Results show that communication with clients, service provision and quality and competency of the human resource personnel are important problems to be addressed by management. The implementation of an achievement acknowledgement system, the re-evaluation of the divisional structure and functioning, and upgrading service provision skills could also assist the division in improving its client service competency. | |
| Publisher | AOSIS Publishing | |
| Date | 1999-06-30 | |
| Identifier | 10.4102/sajems.v2i2.2577 | |
| Source | South African Journal of Economic and Management Sciences; Vol 2, No 2 (1999); 258-268 2222-3436 1015-8812 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://sajems.org/index.php/sajems/article/view/2577/1386
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