Managerial modes of conflict resolution in the banking industry
South African Journal of Economic and Management Sciences
| Field | Value | |
| Title | Managerial modes of conflict resolution in the banking industry | |
| Creator | Slabbert, A. D. | |
| Description | The Thomas Killman Conflict Mode Instrument is widely used to assess conflict management styles. The instrument uses two parameters, i.e. assertiveness and cooperation, resulting in five distinct styles: avoiding, competing, collaborating, accommodating and compromising. Twenty five senior- and twenty five junior managers in the banking industry (2 particular companies) completed the questionnaire, answering in the context of their relationships with each other. Results indicate significant differences between the two groups. Senior management prefers the assertive styles (competing and collaborating) with scant attention to cooperation, while middle management primarily uses the avoiding style, which is both uncooperative and unassertive. The implications of these findings are discussed, leading to particular recommendations. | |
| Publisher | AOSIS Publishing | |
| Date | 2002-03-31 | |
| Identifier | 10.4102/sajems.v5i1.2674 | |
| Source | South African Journal of Economic and Management Sciences; Vol 5, No 1 (2002); 258-270 2222-3436 1015-8812 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://sajems.org/index.php/sajems/article/view/2674/1479
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