The introduction of service fees by travel agencies: A case study in Bloemfontein
South African Journal of Economic and Management Sciences
| Field | Value | |
| Title | The introduction of service fees by travel agencies: A case study in Bloemfontein | |
| Creator | Strydom, AJ | |
| Description | Travel agencies normally receive commission from airlines, tour operators, accommodation establishments and car hire companies in exchange for bookings. Global trends in this commission structure indicate dramatic changes, especially regarding airlines. The majority of them have introduced a system of commission capping, whereby commission paid to travel agencies has been reduced and expectations are that it might even become zero in future. Against this background, travel agencies are considering introducing a system of service fees. It implies that clients will have to pay for services such as the preparation of quotations for national and/or international holidays or business trips. This paper discusses the results of research that was undertaken amongst the middle to higher income classes of the residents of Bloemfontein regarding the introduction of service fees by travel agencies. | |
| Publisher | AOSIS Publishing | |
| Date | 2004-07-23 | |
| Identifier | 10.4102/sajems.v7i1.1427 | |
| Source | South African Journal of Economic and Management Sciences; Vol 7, No 1 (2004); 45-57 2222-3436 1015-8812 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://sajems.org/index.php/sajems/article/view/1427/550
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