Record Details

The design & delivery of quality services: A paradigm shift

Acta Commercii

Field Value
Title The design & delivery of quality services: A paradigm shift
Creator Smith, D. B.H.
Description As result of the increasingly important role information technology (IT) is playing in service provision, less person-to-person contact will in future be made during service provision. Highly skilled specialists will make the remaining contact. Emphasis will shift to speed of delivery, with logistics playing an important role. The designers of services must take these factors into account if they wish to design quality services.
Publisher AOSIS
Date 2002-12-05
Type info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion —
Format application/pdf
Identifier 10.4102/ac.v2i1.26
Source Acta Commercii; Vol 2, No 1 (2002); 54-64 1684-1999 2413-1903
Language eng
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
Rights Copyright (c) 2002 D. B.H. Smith