The design & delivery of quality services: A paradigm shift
Acta Commercii
| Field | Value | |
| Title | The design & delivery of quality services: A paradigm shift | |
| Creator | Smith, D. B.H. | |
| Description | As result of the increasingly important role information technology (IT) is playing in service provision, less person-to-person contact will in future be made during service provision. Highly skilled specialists will make the remaining contact. Emphasis will shift to speed of delivery, with logistics playing an important role. The designers of services must take these factors into account if they wish to design quality services. | |
| Publisher | AOSIS | |
| Date | 2002-12-05 | |
| Identifier | 10.4102/ac.v2i1.26 | |
| Source | Acta Commercii; Vol 2, No 1 (2002); 54-64 1684-1999 2413-1903 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://actacommercii.co.za/index.php/acta/article/view/26/26
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