The role of personal relationships in supply chain disruptions: Perspectives from buyers and suppliers of logistics services
Acta Commercii
| Field | Value | |
| Title | The role of personal relationships in supply chain disruptions: Perspectives from buyers and suppliers of logistics services | |
| Creator | Rood, Carla van den Berg, Deon Niemann, Wesley Meyer, Arno | |
| Description | Orientation: Firms can no longer rely on their own internal capabilities to operate in dynamic business environments but rather depend on buyer–supplier relationships to resolve and survive supply chain disruptions.Research purpose: The purpose of this study was to explore the underlying role of personal buyer–supplier relationships in a supply chain disruption context.Motivation for the study: Previous research studies have focussed solely on the role of business relationships in a supply chain disruption context, while neglecting personal relationships.Research design, approach and method: A generic qualitative research strategy was used for this purpose. Eighteen semi-structured interviews were conducted with nine buyers and nine suppliers of logistics services who were involved in personal relationships during supply chain disruptions.Main findings: The findings of this study indicate the attributes that must be present for a personal relationship to form in a supply chain disruption context, along with the various advantages and disadvantages that are derived from personal relationships in times of supply chain disruption.Practical/managerial implications: For managers, this study identifies various attributes, advantages and disadvantages of personal relationships in supply chain disruptions, therefore equipping managers to extract value from personal relationships in supply chain disruptions.Contribution/value-add: Academically, this study expands the literature by being one of the first empirical studies to conduct research on the role of buyer–supplier personal relationships in the third-party logistics supply chain disruption context. | |
| Publisher | AOSIS | |
| Date | 2018-09-26 | |
| Identifier | 10.4102/ac.v18i1.608 | |
| Source | Acta Commercii; Vol 18, No 1 (2018); 15 pages 1684-1999 2413-1903 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://actacommercii.co.za/index.php/acta/article/view/608/998
https://actacommercii.co.za/index.php/acta/article/view/608/997
https://actacommercii.co.za/index.php/acta/article/view/608/999
https://actacommercii.co.za/index.php/acta/article/view/608/992
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