Record Details

Exercising Democratic Rights and Obligations as a Mechanism for Improved Service Delivery: The Case of Kampala City, Uganda

Africa's Public Service Delivery and Performance Review


 
 
Field Value
 
Title Exercising Democratic Rights and Obligations as a Mechanism for Improved Service Delivery: The Case of Kampala City, Uganda
 
Creator Lubinga, S. N. du Plessis, L. M.
 
Subject — Democratic Rights and Obligations; Citizen Participation; Public Service Delivery; Kampala; Uganda
Description Emanating from literature (Ministry of Local government 2013:10; Gaventa 2002: p.26; Odero 2004: p.2), it is apparent that participatory frameworks exist in Uganda. However, in spite of a two decade-plus long prevalence these democratic participatory frameworks, the services rendered to the citizens are still poor. For instance, the delivery of health services has remained pitiable and the majority of people have turned to private hospitals. The provision for adequate infrastructure for the children enrolled in primary schools remains a challenge to the education sector. Yet, access to safe water is estimated at as low as 9% in some districts, while an estimated 19% of the improved water supply systems are still not functioning (UBOS, 2010: pp.33-57). This is not only attesting the statement that participatory initiatives in Uganda are more like “wish lists” than substantive statements that are guaranteed in practice, but also raising the research question as to what extent does the exercise of democratic rights and obligations of citizens by citizen’s impact on public service delivery in Uganda?  In answering this question, this paper applied a quantitative research method in which aself-administered questionnaire survey based on three variables used to measure the exercise of democratic rights and obligations was distributed to a representative sample of 100 participants from Kampala city selected from three urban division councils (Kawempe, Makindye and Kampala Central). Thereafter, using the ordered logistic regression model of analysis, constructed on the findings the paper divulges that the exercise of democratic rights and obligations by citizens has a positive implication towards quality service delivery.  
 
Publisher AOSIS Publishing
 
Contributor
Date 2016-03-01
 
Type info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion — —
Format application/pdf
Identifier 10.4102/apsdpr.v4i1.107
 
Source Africa’s Public Service Delivery and Performance Review; Vol 4, No 1 (2016); 94-117 2310-2152 2310-2195
 
Language eng
 
Relation https://www.apsdpr.org/index.php/apsdpr/article/view/107/106
 
Coverage — — —
Rights Copyright (c) 2016 S.N. Lubinga, L.M. du Plessis http://creativecommons.org/licenses/by/4.0