The human dimension in the institutionalisation of enterprise content management
South African Journal of Information Management
| Field | Value | |
| Title | The human dimension in the institutionalisation of enterprise content management | |
| Creator | Venter, Hester L. Mearns, Martie A. | |
| Description |
Background: Enterprise content management (ECM) solutions should be fully institutionalised to achieve improved efficiency, effectiveness or productivity. An ethnographic study spanning 10 years revealed a fragmented view of human behaviour during the institutionalisation of ECM, which was triggered by an implementation at NamPower. Objectives: Inherent human dimensions observed during the implementation and institutionalisation process sparked discussions with project team members, peers and colleagues, discovering that observed behavioural patterns transcended single institutional boundaries, revealing a globally manifested phenomenon. Consequently, the study focused extensively on the failures of people’s issues in institutionalisation rather than on procedural or technological failures. Method: Data collection utilised an information management maturity instrument, gathering 108 responses and conducting a comparative analysis with 296 additional respondents to provide empirical data. This process included a critical analysis of human behaviour frameworks, serving as the theoretical foundation for conceptualising an interdisciplinary approach to human-centred ECM institutionalisation. Results: Data collection highlighted areas for improvement, and the critical analysis of human behaviour frameworks led to a better understanding of the human ecological context in employees’ interactions with information. Conclusion: The results indicated involvement of various disciplines in ECM institutionalisation, perpetuating typical siloed approaches, resulting in a fragmented understanding of human behaviour. This paper discusses the complexity of the human ecological dimension and advocates for an interdisciplinary approach to ECM institutionalisation. Contribution: Knowledge managers, with their deeper understanding of the human dimension, are ideally positioned to facilitate a systematic interdisciplinary approach to the institutionalisation of ECM, essential for achieving critical success. |
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| Publisher | AOSIS | |
| Date | 2025-12-01 | |
| Identifier | 10.4102/sajim.v27i1.2050 | |
| Source | South African Journal of Information Management; Vol 27, No 1 (2025); 14 pages 1560-683X 2078-1865 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://sajim.co.za/index.php/sajim/article/view/2050/3348
https://sajim.co.za/index.php/sajim/article/view/2050/3349
https://sajim.co.za/index.php/sajim/article/view/2050/3350
https://sajim.co.za/index.php/sajim/article/view/2050/3351
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