Exploring the critical incident technique to inform distress causality and sensemaking
Acta Commercii
| Field | Value | |
| Title | Exploring the critical incident technique to inform distress causality and sensemaking | |
| Creator | Jombe, Melody K. Pretorius, Marius | |
| Description | Orientation: Before a business in distress can be turned around, it requires the accurate identification of the distress causality. Recognition and sensemaking of distress remains a significant factor to inform actions.Research purpose: This study investigated and explored the application of the critical incident technique (CIT) to inform venture distress causality for sensemaking.Motivation of the study: Often decision makers are faced with causal ambiguity and rationalism when attributing distress causality. Critical incident technique method has been extensively applied in health sciences as a diagnostic decision-making process to investigate causality. This study applied CIT method as a diagnostic tool to inform causality and origin of business venture distress.Research design, approach and method: A qualitative study was conducted with a total of 25 participants who included business rescue practitioners (BRPs), creditors and managers. The data were collected through both semi-structured interviews and a card sorting activity. Thematic analysis indicated the core incidents.Main findings: The application of CIT method in causal attribution revealed a range of causes, distress origin and severity indicators of distressed ventures and the force that impels and propels management to act when faced with distress situations.Practical/managerial implications: Understanding distress causality and its associated origin is the first step for a successful turnaround. Management always faces challenges, critical incidents and crises that they fail to understand. Critical incident technique method may assist decision making.Contribution/value-adds: The study introduces CIT method to venture distress context, offering valuable insights into how decision makers can successfully attribute distress causality. | |
| Publisher | AOSIS | |
| Date | 2025-05-09 | |
| Identifier | 10.4102/ac.v25i1.1312 | |
| Source | Acta Commercii; Vol 25, No 1 (2025); 12 pages 1684-1999 2413-1903 | |
| Language | eng | |
| Relation |
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https://actacommercii.co.za/index.php/acta/article/view/1312/2619
https://actacommercii.co.za/index.php/acta/article/view/1312/2620
https://actacommercii.co.za/index.php/acta/article/view/1312/2621
https://actacommercii.co.za/index.php/acta/article/view/1312/2622
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