A framework for assessment of knowledge management in South African government departments
South African Journal of Information Management
| Field | Value | |
| Title | A framework for assessment of knowledge management in South African government departments | |
| Creator | Mabhena, Mamome P. Pretorius, Agnieta B. Mamorobela, Steven P. | |
| Description | Background: This study seeks to evaluate knowledge management (KM) levels in South African government departments and develop a framework for effective assessment and improvement.Objectives: The study aims to develop a framework for the assessment of KM in three South African government departments: Department of Communication (DOC), Department of Science and Technology (DST) and Government Communication and Information System (GCIS).Method: A quantitative approach was used to assess the COBIT 5 management processes: Manage human resource (COBIT-APO07) to optimise the human resources (HR) capability to ensure that proper HR structures and skills are in place and manage knowledge (COBIT-BAI08) to ensure systematic creation, capturing, sharing and application of knowledge is applied. An online closed-ended questionnaire was distributed using Google Forms. A sample of 103 participants was selected using the mixed purposeful sampling technique.Results: The COBIT 5 Process Capability Assessment reveals different levels of maturity across the departments. GCIS, DOC, and DST indicated predominantly Level 1 maturity, whereas DOC’s APO07 and DST’s BAI08 processes demonstrated Level 2 maturity.Conclusion: This study identified areas for improvement and suggests that further government evaluation is necessary for effective resource management.Contribution: This study developed a comprehensive framework that integrates KM theories with COBIT 5 management, enhancing research validity and providing practical guidelines for improving KM in government departments. | |
| Publisher | AOSIS | |
| Date | 2025-04-22 | |
| Identifier | 10.4102/sajim.v27i1.1938 | |
| Source | South African Journal of Information Management; Vol 27, No 1 (2025); 10 pages 1560-683X 2078-1865 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://sajim.co.za/index.php/sajim/article/view/1938/3155
https://sajim.co.za/index.php/sajim/article/view/1938/3156
https://sajim.co.za/index.php/sajim/article/view/1938/3157
https://sajim.co.za/index.php/sajim/article/view/1938/3158
|
|
ADVERTISEMENT
