Implementation of the 5IR for efficient service delivery in the public sector, South Africa
Africa's Public Service Delivery and Performance Review
| Field | Value | |
| Title | Implementation of the 5IR for efficient service delivery in the public sector, South Africa | |
| Creator | Shibambu, Amos | |
| Description | Background: The emergence of Fifth Industrial Revolution (5IR) alleviates the Fourth Industrial Revolution’s (4IR) technocentric driven behaviour by promoting collaboration. The 5IR is based on the observation that 4IR focused less on the original principles of social fairness and sustainability and more on digitalisation and artificial intelligence-driven technologies to increase production efficiency and flexibility.Aim: This study aimed at fostering the implementation of 5IR for efficient service delivery in the public sector, South Africa.Setting: This study emanates from the view that the government of South Africa is hesitant, leading to retention of the ancient technology to provide improved services.Methods: This study was conducted as a systematic literature review. Data were collected from the articles ranging between 2016 and 2024.Results: The findings revealed that it is not easy to face the emerging technology without the adequate regulatory framework, basic cognitive and problem-solving skills, which show unpreparedness of the workforce.Conclusion: The government has been forced into implementing the emerging technologies by the IT industry despite the lack of the regulatory framework; however, this can still be corrected retrospectively and prepare the way ahead with ongoing training and development of the public servants.Contribution: The significance of this study is that it envisages the infusion of 5IR technologies for the betterment of the public service delivery. | |
| Publisher | AOSIS | |
| Date | 2025-01-31 | |
| Identifier | 10.4102/apsdpr.v13i1.887 | |
| Source | Africa’s Public Service Delivery & Performance Review; Vol 13, No 1 (2025); 9 pages 2310-2152 2310-2195 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://apsdpr.org/index.php/apsdpr/article/view/887/1735
https://apsdpr.org/index.php/apsdpr/article/view/887/1736
https://apsdpr.org/index.php/apsdpr/article/view/887/1737
https://apsdpr.org/index.php/apsdpr/article/view/887/1738
|
|
ADVERTISEMENT
