Improving laboratory quality and capacity through leadership and management training: Lessons from Zambia 2016–2018

African Journal of Laboratory Medicine

Field Value
Title Improving laboratory quality and capacity through leadership and management training: Lessons from Zambia 2016–2018
Creator Gopolang, Felicity Zulu-Mwamba, Fales Nsama, Davy Kruuner, Annika Nsofwa, Dailes Kasvosve, Ishmael Gomo, Royce Motlhabane, Tiny Chohan, Bhavna Soge, Olusegun Osterhage, Daniel Campbell, Nancy Noble, Michael Downer, Ann Flandin, Jean-Frederic Nartker, Anya Koehn, Catherine Nonde, Linda K. Shibemba, Aaron Ndongmo, Clement B. Steinau, Martin Perrone, Lucy A.
Subject Laboratory medicinem organizational leadership leadership; quality management; workforce development
Description Background: Competent leadership and management are imperative for delivering quality laboratory services; however, few laboratory managers receive job-specific training in organisational management and leadership.Objective: To develop and evaluate participants’ competencies in organisational leadership and management as measured through learner and laboratory quality improvement assessments.Methods: This professional development programme employed a mentored, blended learning approach, utilising in-person didactic and online training, with the practical application of a capstone project in the laboratories. Programme impact was evaluated through a series of pre- and post-laboartory assessments using the Stepwise Laboratory Improvement Process Towards Accreditation checklist, as well as learner-competency assessments through online quizzes and discussions.Results: From 2016 to 2018, 31 managers and quality officers from 16 individual laboratories graduated from the programme having completed capstone projects addressing areas in the entire laboratory testing process. Laboratories increased their compliance with the International Organization for Standardization 15189 standard and all but two laboratories significantly increased their accreditation scores. Two laboratories gained three stars, two laboratories gained two stars, and five laboratories gained one star. Five laboratories subsequently achieved International Organization for Standardization 15189 accreditation in 2019.Conclusion: This programme taught leadership theory to laboratory managers and allowed them to implement leadership and management practices in the laboratory setting. Programmes such as this complement existing laboratory quality management training programmes such as Strengthening Laboratory Management Toward Accreditation.
Publisher AOSIS
Contributor US Department of Health and Human Services, Health Resources and Services Administration (HRSA), World Health Organization, US Centers for Disease Control and Prevention
Date 2021-04-30
Type info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion — Quasi-Experimental /quality improvement
Format text/html application/epub+zip text/xml application/pdf
Identifier 10.4102/ajlm.v10i1.1225
Source African Journal of Laboratory Medicine; Vol 10, No 1 (2021); 9 pages 2225-2010 2225-2002
Language eng
Coverage Zambia — Laboratory supervisors
Rights Copyright (c) 2021 Lucy Ann Perrone