Negotiating With The Angry Patient
South African Family Practice
| Field | Value | |
| Title | Negotiating With The Angry Patient | |
| Creator | Ellis, Chris | |
| Description | For several years, I was the managing partner of a large general practice clinic. It is an interesting position to occupy in this 21st century of zero tolerance. Expectations are high and delivery is often slow. There is a general increase of complaints against doctors and services and the phenomenon of the angry dissatisfied patient has arisen in the last few decades, so I found myself working as the designated complaints department. | |
| Publisher | AOSIS | |
| Date | 2017-09-04 | |
| Identifier | 10.4102/safp.v59i6.4743 | |
| Source | South African Family Practice; Vol 59, No 6 (2017): November/December; 42 2078-6204 2078-6190 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://safpj.co.za/index.php/safpj/article/view/4743/5692
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