The influence of Total Quality Management on firms’ intellectual capital
South African Journal of Business Management
| Field | Value | |
| Title | The influence of Total Quality Management on firms’ intellectual capital | |
| Creator | Ruiz, Emilio Sanchez De Pablo, Jesus D. Muñoz, Rosa M. Peña, Isidro | |
| Description | Background: After carrying out an extensive literature review, it is clear that Total Quality Management (TQM) has a significant influence on many areas of companies. The development of quality management practices can lead to the generation of intellectual capital and thus become a key competitive factor.Objectives: The purpose of this research was to explore whether TQM practices have a positive influence on a company’s intellectual capital.Method: We formulate three hypotheses considering the components of intellectual capital: human capital, social capital and organisational capital. This article develops an empirical analysis through the use of structural equation modelling using the partial least squares technique.Results: The results show that TQM has a strong positive causal effect on intellectual capital.Conclusion: This research, therefore, identifies a key determinant of one of the most important strategic variables for companies at present: intellectual capital. | |
| Publisher | AOSIS | |
| Date | 2018-11-21 | |
| Identifier | 10.4102/sajbm.v49i1.396 | |
| Source | South African Journal of Business Management; Vol 49, No 1 (2018); 9 pages 2078-5976 2078-5585 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://sajbm.org/index.php/sajbm/article/view/396/1258
https://sajbm.org/index.php/sajbm/article/view/396/1257
https://sajbm.org/index.php/sajbm/article/view/396/1259
https://sajbm.org/index.php/sajbm/article/view/396/1253
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