Performance measurement frameworks in a state controlled research organization: Can the Balanced Scorecard (BSC) be modified?
South African Journal of Business Management
| Field | Value | |
| Title | Performance measurement frameworks in a state controlled research organization: Can the Balanced Scorecard (BSC) be modified? | |
| Creator | Sartorius, K. Trollip, N. Eitzen, C. | |
| Description | The development of multiple stakeholder performance measurement frameworks (PMF) is a complex process in the public research sector. The objective of the paper was to investigate whether the performance measurement framework (PMF) of a state owned research organization could be adapted to the Balanced Scorecard (BSC). A conceptual framework developed a hybrid form of BSC that could be applied in a research setting before describing a case study setting. A case study, as well as a survey was employed to investigate the research questions. The results suggest that the research sector PMF incorporated the properties the organization’s value chain, as well as reflected its strategies and key actions. Furthermore, suitable performance measures had been created for all the organization’s stakeholders. Further inductive analysis indicated that the PMF resembled a hybrid form of BSC based on the Moullin (2002) public sector framework. Finally, the results indicated that the PMF motivated its researchers at operations level, however, a survey of opinions suggests there was a significant difference in opinion between different categories of researchers. | |
| Publisher | AOSIS | |
| Date | 2010-06-30 | |
| Identifier | 10.4102/sajbm.v41i2.518 | |
| Source | South African Journal of Business Management; Vol 41, No 2 (2010); 51-63 2078-5976 2078-5585 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://sajbm.org/index.php/sajbm/article/view/518/447
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