Transforming Public Service Performance in West Africa Through Innovations: Experiences from Ghana and Nigeria
Africa's Public Service Delivery and Performance Review
| Field | Value | |
| Title | Transforming Public Service Performance in West Africa Through Innovations: Experiences from Ghana and Nigeria | |
| Creator | Awosika, Felix Olanrewaju | |
| Description | Public service reflects the state of the nation and no nation has been able to advance beyond its public service. The need for innovation in the public service therefore cannot be underestimated. It is at the heart of the public service’s efforts to improve performance and productivity. It is important to note that the logic of public service performance is changing profoundly due to innovations. This development paves the way for new forms of interaction and socio-economic composition in social and economic life. This article provides an overview of the on-going service transformation and applies it to public service delivery in West Africa. Our focus is on innovation in public service delivery, which refers to innovations that aim at renewing or improving public service performance. Using secondary data and content analysis, this article examines the phenomenon of low performance in the public service in two West African countries and recommends measures for improvement. The article concludes that innovations in the public sector guarantee survival and improve performance in public service delivery. | |
| Publisher | AOSIS | |
| Date | 2014-12-01 | |
| Identifier | 10.4102/apsdpr.v2i4.68 | |
| Source | Africa’s Public Service Delivery & Performance Review; Vol 2, No 4 (2014); 72-100 2310-2152 2310-2195 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://apsdpr.org/index.php/apsdpr/article/view/68/67
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