Total Quality Management (TQM): A Catalyst for Service Delivery in the South African Police Service
Africa's Public Service Delivery and Performance Review
| Field | Value | |
| Title | Total Quality Management (TQM): A Catalyst for Service Delivery in the South African Police Service | |
| Creator | Reddy, Michael | |
| Description | September 2014 marked the release of the 2013/14 crime statistics in South Africa by the National Commissioner of the SAPS and the Minister of Police. Does a sense of safety and security fill the atmosphere? Do most South Africans, investors, and tourists alike believe that the crime rate in South Africa is reflective of a war zone and that South Africa is in a quagmire that engenders irretrievable damage to the lives of the citizenry and the economy? It is accepted that crime is a conflation of a number of economic, social and cultural factors; hence as a reviewable point, can the SAPS ensure the development of unassailable and perpetual policy solutions, underpinned with the highest quality that provides a guarantee of the citizen’s basic constitutional right to freedom and life. This article reviews literature on TQM and extrapolates lessons learnt to the practical functioning of the SAPS with a view to provide a myriad of TQM principles that may be considered by SAPS Management; this could serve as a catalyst for an improved policing service in South Africa. | |
| Publisher | AOSIS | |
| Date | 2014-12-01 | |
| Identifier | 10.4102/apsdpr.v2i4.65 | |
| Source | Africa’s Public Service Delivery & Performance Review; Vol 2, No 4 (2014); 5-21 2310-2152 2310-2195 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://apsdpr.org/index.php/apsdpr/article/view/65/64
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