A generic balanced scorecard for small and medium manufacturing enterprises in South Africa

Southern African Journal of Entrepreneurship and Small Business Management

 
 
Field Value
 
Title A generic balanced scorecard for small and medium manufacturing enterprises in South Africa
 
Creator Reynolds, Arthur Fourie, Houdini Erasmus, Lourens
 
Subject — Small and medium enterprises (SME); Balanced scorecard (BSC); Delphi study; Analytical Hierarchy Process (AHP)
Description Background: Prior research confirmed that the balanced scorecard (BSC) can be used successfully at manufacturing small and medium enterprises (SMEs), to assist with sustainability. South African SMEs have a low survival rate despite being a significant contributor to the local economy with the manufacturing sector in particular hampered by negative growth.Aim: The objective of this study was to develop a BSC for manufacturing SMEs in South Africa with measurable key performance indicators (KPIs).Setting: We conducted a Delphi study with cost accounting specialists in different industries.Methods: The development of the generic BSC was facilitated with a Delphi survey and analytical hierarchy process (AHP).Results: The research presents a generic yet flexible BSC for manufacturing SMEs. A total number of 12 generic and 104 specific KPIs were identified. The results revealed a greater emphasis on the financial and customer perspectives that may be conducive to SME sustainability and success.Conclusion: A generic BSC that can be adapted to specific organisational and industry requirements has the potential to enhance SME sustainability and success.
 
Publisher AOSIS Publishing
 
Contributor —
Date 2019-01-23
 
Type info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion — Delphi study; Mixed methods
Format text/html application/epub+zip application/xml application/pdf
Identifier 10.4102/sajesbm.v11i1.193
 
Source The Southern African Journal of Entrepreneurship and Small Business Management; Vol 11, No 1 (2019); 15 pages 2071-3185 2522-7343
 
Language eng
 
Relation
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:

https://sajesbm.co.za/index.php/sajesbm/article/view/193/212 https://sajesbm.co.za/index.php/sajesbm/article/view/193/211 https://sajesbm.co.za/index.php/sajesbm/article/view/193/217 https://sajesbm.co.za/index.php/sajesbm/article/view/193/203
 
Coverage — — —
Rights Copyright (c) 2019 Arthur Reynolds, Houdini Fourie, Lourens Erasmus https://creativecommons.org/licenses/by/4.0
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