Exploring public bus service quality in South Africa: A structural equation modelling approach
Journal of Transport and Supply Chain Management
| Field | Value | |
| Title | Exploring public bus service quality in South Africa: A structural equation modelling approach | |
| Creator | Vilakazi, Ayanda M. Govender, Krishna K. | |
| Description | This study, which is a deviation from the usual practice of using SERVQUAL or an adaptedversion thereof, uses McKnight, Pagano and Paaswell’s (1986) service quality dimensions,namely reliability; extent of service; comfort; safety; and affordability (RECSA) and structuralequation modelling to determine commuters’ perception of public bus service quality in amajor city in South Africa. The RECSA model was adapted and fitted to the data collectedfrom a convenience sample of bus commuters in Johannesburg, using structural equationmodelling. It was ascertained that reliability, service, comfort and safety influenced thepublic bus commuters’ perception of the overall service quality. The implications of theaforementioned findings for providers of public bus services are explained. | |
| Publisher | AOSIS | |
| Date | 2014-07-30 | |
| Identifier | 10.4102/jtscm.v8i1.127 | |
| Source | Journal of Transport and Supply Chain Management; Vol 8, No 1 (2014); 10 pages 1995-5235 2310-8789 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://jtscm.co.za/index.php/jtscm/article/view/127/214
https://jtscm.co.za/index.php/jtscm/article/view/127/215
https://jtscm.co.za/index.php/jtscm/article/view/127/216
https://jtscm.co.za/index.php/jtscm/article/view/127/213
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