The bus rapid transit system: A service quality dimension of commuter uptake in Cape Town, South Africa

Journal of Transport and Supply Chain Management

 
 
Field Value
 
Title The bus rapid transit system: A service quality dimension of commuter uptake in Cape Town, South Africa
 
Creator Ugo, Prince D.
 
Subject Quality Management, Transport Economics Bus Rapid Transit, Service Quality, Public Transport System, MyCiTi Bus, City of Cape Town
Description This study evaluated commuter uptake of the bus rapid transit (BRT) system in Cape Town,South Africa. As a stated preference survey was not carried out prior to the launch of the new BRT system in the City of Cape Town, it became difficult to assess commuters’ preferences,which would have provided City policymakers and planners with an understanding of customer satisfaction of the proposed bus service. The commuting trend of the BRT system in the City indicates that tickets sales and utilisation by commuters is gradually picking up, but one would have expected high commuter engagement in terms of the modernity profile of the BRT system. This study investigated commuters’ (n = 260) satisfaction levels with 30 service quality variables on a self-rated questionnaire, using quantitative research methodology.The study result showed that passengers were not satisfied with the transport fare and the availability or accessibility of ticket sales outlets. In the context of this study, this result implies that the ‘responsiveness and affordability’ variable of the service quality dimensions should be an area of interest and review to City of Cape Town policymakers and planners. Service quality trends in public transport were also highlighted.
 
Publisher AOSIS
 
Contributor Self Funded
Date 2014-11-28
 
Type info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion — Survey/Interview
Format text/html application/octet-stream text/xml application/pdf
Identifier 10.4102/jtscm.v8i1.145
 
Source Journal of Transport and Supply Chain Management; Vol 8, No 1 (2014); 10 pages 1995-5235 2310-8789
 
Language eng
 
Relation
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:

https://jtscm.co.za/index.php/jtscm/article/view/145/284 https://jtscm.co.za/index.php/jtscm/article/view/145/285 https://jtscm.co.za/index.php/jtscm/article/view/145/286 https://jtscm.co.za/index.php/jtscm/article/view/145/253
 
Coverage — — Gender
Rights Copyright (c) 2014 Prince D. Ugo https://creativecommons.org/licenses/by/4.0
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