Drivers and barriers of reverse logistics practices: A study of large grocery retailers in South Africa
Journal of Transport and Supply Chain Management
| Field | Value | |
| Title | Drivers and barriers of reverse logistics practices: A study of large grocery retailers in South Africa | |
| Creator | Meyer, Arno Niemann, Wesley Mackenzie, Justin Lombaard, Jacques | |
| Description | Background: Reverse logistics (RL) practices have previously been viewed as a cost drain, but have received greater attention from practitioners because of increasing competition and dwindling margins.Purpose: The purpose of this generic qualitative study was to uncover the main internal and external drivers and barriers of RL within major South African grocery retailers.Method: Eleven face-to-face, semi-structured interviews and one telephonic interview were conducted with participants from four large grocery retailers.Findings: Optimising profitability and cost reduction goals are the identified internal drivers, whereas the main external driver was to reduce the organisations’ environmental impact. A lack of information systems – such as enterprise resource planning systems or warehouse management system software – and infrastructure were revealed as the main internal barriers for organisations’ RL practices, whereas supplier non-compliance and transportation inefficiencies were the main external barriers exposed.Managerial implications: In order to optimise the efficiency of the reverse flow, managers are recommended to devote more capital to RL infrastructure, develop policies to manage supplier behaviour, focus on RL as a revenue generating stream as well as implement information systems to manage the entire reverse flow.Conclusion: All participating grocery retailers follow similar RL processes. Growth in RL practices as well as infrastructure to perform those practices is a future priority for all the reviewed grocery retailers. RL is no longer only a key cost driver, but also provides organisations with many additional opportunities. | |
| Publisher | AOSIS | |
| Date | 2017-08-31 | |
| Identifier | 10.4102/jtscm.v11i0.323 | |
| Source | Journal of Transport and Supply Chain Management; Vol 11 (2017); 16 pages 1995-5235 2310-8789 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://jtscm.co.za/index.php/jtscm/article/view/323/583
https://jtscm.co.za/index.php/jtscm/article/view/323/582
https://jtscm.co.za/index.php/jtscm/article/view/323/584
https://jtscm.co.za/index.php/jtscm/article/view/323/581
|
|
ADVERTISEMENT
