The underlying factors of a successful organisational digital transformation
South African Journal of Information Management
| Field | Value | |
| Title | The underlying factors of a successful organisational digital transformation | |
| Creator | Mhlungu, Ntandoyethu S.M. Chen, Jeff Y.J. Alkema, Peter | |
| Description | Background: Organisational digital transformation (ODT) is a field of growing interest in practice and academia. Further, a disparity between how information technology (IT) leaders and non-IT leaders perceive the factors leading to successful ODT initiatives has been cited. A set of empirically tested ODT assessment instruments will enhance leaders’ decision-making when implementing ODT initiatives.Objectives: This research attempts to: (1) identify the key internal factors of successful ODT initiatives; and (2) confirm whether there is, as has been suggested, a difference between the way IT managers and non-IT managers perceive these factors.Method: A questionnaire consisting of 36 potential underlying factors was formulated, based on the existing literature and additional insights. A prescreening process ensured each survey participant met the selection criteria. From a total of 95 participants who completed the survey, 45 were IT executives and 50 were non-IT executives. Quantitative analyses were conducted to identify the key underlying factors and ascertain whether IT and non-IT leaders hold differing perceptions of these factors.Results: Factor analysis identified four categories of factors of a successful ODT initiative: (1) customer centricity, (2) governance, (3) innovation and (4) resource attainment. Further, the analysis revealed that IT and non-IT managers hold similar perceptions on the key factors affecting the overall ODT success.Conclusion: This research provides empirical evidence that paves the way towards a reliable ODT assessment instrument and refutes claims that IT and non-IT leaders hold contrasting views on these factors. | |
| Publisher | AOSIS | |
| Date | 2019-04-30 | |
| Identifier | 10.4102/sajim.v21i1.995 | |
| Source | SA Journal of Information Management; Vol 21, No 1 (2019); 10 pages 1560-683X 2078-1865 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://sajim.co.za/index.php/sajim/article/view/995/1418
https://sajim.co.za/index.php/sajim/article/view/995/1417
https://sajim.co.za/index.php/sajim/article/view/995/1419
https://sajim.co.za/index.php/sajim/article/view/995/1412
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