Knowledge management awareness in a research and development facility: Investigating employee perceptions

South African Journal of Information Management

Field Value
Title Knowledge management awareness in a research and development facility: Investigating employee perceptions
Creator Potgieter, Andrea Dube, Thami Rensleigh, Chris
Subject Knowledge Management Knowledge Management; Research & Development Facilities; Sasol
Description Background: Research and development (RD) facilities are dependent on knowledge to develop new and improve existing technologies. RD employees’ perceptions of the use and management of knowledge are important as these individuals are the source of the innovation needed to generate and develop new processes and services.Objectives: This study aimed to understand Sasol RD employees’ perceptions of knowledge management (KM). The study also assessed the attitude of Sasol RD management towards KM.Method: The target population for this research included different levels of seniority and education in Sasol RD. A questionnaire was distributed to a sample of 150 employees in RD and 50 more who work closely with RD in support functions.Results: It was found that the importance of KM is understood by Sasol RD employees and management. It was established that Sasol RD management regard KM as important, but that their commitment to KM initiatives is not necessarily evident for employees. A concern highlighted by the study was that employees were not aware of the duties of the identified KM champions within their facility.Conclusion: It was suggested that Sasol RD employees should be made aware of the duties of KM champions. It was also established that Sasol RD management needs to be more visible in their support of KM initiatives. Recommendations based on the findings of the study can assist Sasol RD, and other facilities attempting to implement a KM strategy, to gain insight into the perceptions of employees and the role management needs to play in the facilitation of this process.
Publisher AOSIS
Date 2013-12-04
Type info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion — Survey; Literary Analysis
Format text/html application/octet-stream text/xml application/pdf
Identifier 10.4102/sajim.v15i2.592
Source SA Journal of Information Management; Vol 15, No 2 (2013); 6 pages 1560-683X 2078-1865
Language eng
Coverage Johannesburg — Sasol Employees
Rights Copyright (c) 2013 Andrea Potgieter, Thami Dube, Chris Rensleigh