‘Here one moment, gone the next’: A framework for liquid communication generated through social media platforms in the Botswana public sector
South African Journal of Information Management
| Field | Value | |
| Title | ‘Here one moment, gone the next’: A framework for liquid communication generated through social media platforms in the Botswana public sector | |
| Creator | Mosweu, Tshepho Ngoepe, Mpho | |
| Description | Background: In Botswana, the public sector has been fully active in utilising social media platforms as part of the e-government programme, thereby generating liquid communication in the process. The content in social media platforms, which is referred to as liquid communication, is so fluid that its management becomes a challenge. This is so because one moment a post is available on a social media platform and the next moment it disappears. The unstable nature of liquid communication calls for its governance according to established national and international records management principles.Objectives: This study utilised the principles of information governance of the Association of Records Managers and Administrators (ARMA) as a theoretical framework to examine how liquid communication generated through social media platforms is governed by the Botswana government.Method: Qualitative data were collected through document analysis and interviews with officials from government departments concerned with the management of information.Results: The study revealed that despite the active presence on social media by the Government of Botswana in communicating with the public, there is a lack of a framework to govern liquid communication. This resulted in weak accountability, protection, compliance, transparency and integrity, as well as retention and disposition for governance of liquid communication.Conclusion: The study concludes by arguing that failure to manage and preserve liquid communication would result in a loss of digital heritage for the country. A framework for liquid communication governance in the Botswana public sector is suggested. | |
| Publisher | AOSIS | |
| Date | 2019-08-28 | |
| Identifier | 10.4102/sajim.v21i1.1080 | |
| Source | SA Journal of Information Management; Vol 21, No 1 (2019); 11 pages 1560-683X 2078-1865 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://sajim.co.za/index.php/sajim/article/view/1080/1519
https://sajim.co.za/index.php/sajim/article/view/1080/1518
https://sajim.co.za/index.php/sajim/article/view/1080/1520
https://sajim.co.za/index.php/sajim/article/view/1080/1517
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