The construction of work–life balance: The experience of Black employees in a call-centre environment
SA Journal of Industrial Psychology
| Field | Value | |
| Title | The construction of work–life balance: The experience of Black employees in a call-centre environment | |
| Creator | Potgieter, Sonia C.B. Barnard, Antoni | |
| Description | Orientation: Work–life balance, as a crucial aspect of employee and organisational wellness, remains an interesting field of research, especially due to the changing demographic employee profile.Research purpose: The objective of the study was to explore Black employees’ construction of work–life balance in a customer care environment.Motivation for the study: The conceptual debate regarding the construct of work–life balance in general as well as limited qualitative research with regard to Black employees’ experience of work–life balance in a South African context motivated the study.Research design, approach and method: This qualitative study was designed from an interpretivist perspective. Ten employees, selected through purposeful sampling, participated in the study. Data was gathered through in-depth interviews and grounded theory was applied during data analysis.Main findings: The grounded theory analysis of the data yielded six themes central to participants’ construction of work–life balance. The findings suggest that work–life balance is conceptualised as a continuous, subjective and holistic valuation of satisfaction derived from multiple roles in relation to the importance to the individual at a given point in time.Practical/managerial implications: Findings provide valuable managerial information to guide suitable strategies enhancing the work–life balance experience and by implication employees’ general wellbeing, job satisfaction and commitment.Contributions/value-add: This study contributes to the evolving body of knowledge with regard to work–life balance and provides a unique context-specific perspective to the conceptual understanding of the construct. | |
| Publisher | AOSIS | |
| Date | 2010-08-11 | |
| Identifier | 10.4102/sajip.v36i1.892 | |
| Source | SA Journal of Industrial Psychology; Vol 36, No 1 (2010); 8 pages 2071-0763 0258-5200 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://sajip.co.za/index.php/sajip/article/view/892/903
https://sajip.co.za/index.php/sajip/article/view/892/932
https://sajip.co.za/index.php/sajip/article/view/892/898
https://sajip.co.za/index.php/sajip/article/downloadSuppFile/892/410
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