Trust and organisational performance: A grounded theory approach for a South African district municipality
SA Journal of Human Resource Management
| Field | Value | |
| Title | Trust and organisational performance: A grounded theory approach for a South African district municipality | |
| Creator | Ndevu, Zwelinzima J. | |
| Description | Orientation: A key role of local government in providing transparent, honest, accountable, efficient and effective service delivery to the communities they serve is determined by a number of plans, designs, actions and implementation. Trust among communities in the organisational set up is key in the success or failure of the efforts of the municipal entity and affects their individual and group performance.Research purpose: This study examines the relationship between trust and performance within a municipal environment and its effect on service delivery.Motivation for the study: The lack of sufficient and usable knowledge and information on the issue created the need for this research project that is an on-going effort dissecting and analysing key human resources challenges in the public sector.Research approach/design and method: Following a brief outline of the legislation, rules and regulations that determine the responsibilities of local government in South Africa and the context of the study, the qualitative method and design of focus groups as the key instrument of data collection was identified and analysed.Main findings: The results of the study pointed to the lack of trust among leadership and employees at all organisational levels.Practical/managerial implications: The existence of mistrust and problems identified in the process of performance management and evaluation has negative consequences on employee performance in the municipality.Contribution/value-add: The study findings have opened new doors to understanding key elements of organisational performance as the topic has received very scant attention in South African research literature. | |
| Publisher | AOSIS | |
| Date | 2019-06-26 | |
| Identifier | 10.4102/sajhrm.v17i0.1158 | |
| Source | SA Journal of Human Resource Management; Vol 17 (2019); 11 pages 2071-078X 1683-7584 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://sajhrm.co.za/index.php/sajhrm/article/view/1158/1710
https://sajhrm.co.za/index.php/sajhrm/article/view/1158/1709
https://sajhrm.co.za/index.php/sajhrm/article/view/1158/1711
https://sajhrm.co.za/index.php/sajhrm/article/view/1158/1708
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