The role of experience in the development of social competencies
SA Journal of Human Resource Management
| Field | Value | |
| Title | The role of experience in the development of social competencies | |
| Creator | Louw, Lynette Pearse, Noel J. Dhaya, Jateen | |
| Description | Orientation: The role of experience in the development of managers’ social competencies has been analysed in this research.Research purpose: The primary purpose of this study was to develop an understanding of the process through which experience contributed towards the development of service-oriented managers’ social competencies.Motivation for the study: Understanding the contribution of experiences to the development of competencies may have important implications for the selection and development of managers within service industries.Research design, approach and method: Following a multiple case study design, face-to-face interviews with service-oriented managers were held, based on the critical incident technique. Data were analysed using the open coding procedures of grounded theory.Main findings: Experience was found to contribute to the development of service-oriented managers’ social competencies, through a process that established an awareness of unfamiliar social competencies, or a reinforcement of the effects of familiar effective social competencies.Practical/managerial implications: The proposed process, the Social Competency Cache Development (SCCD) Process, is the practical outcome of the research which offers a tool to facilitate the development of social competencies through conscious leveraging of an individual’s experiences.Contribution/value add: The SCCD Process is recommended as a new avenue to leverage and thereby develop social competencies. | |
| Publisher | AOSIS | |
| Date | 2012-10-01 | |
| Identifier | 10.4102/sajhrm.v10i1.376 | |
| Source | SA Journal of Human Resource Management; Vol 10, No 1 (2012); 9 pages 2071-078X 1683-7584 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://sajhrm.co.za/index.php/sajhrm/article/view/376/511
https://sajhrm.co.za/index.php/sajhrm/article/view/376/530
https://sajhrm.co.za/index.php/sajhrm/article/view/376/512
https://sajhrm.co.za/index.php/sajhrm/article/view/376/510
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