"Are they really satisfied?": An exploration of issues around employee satisfaction assessment strategies
SA Journal of Human Resource Management
| Field | Value | |
| Title | "Are they really satisfied?": An exploration of issues around employee satisfaction assessment strategies | |
| Creator | Townsend, Michael Sundelowitz, Errol Stanz, Karel | |
| Description | The aim of the study was to conduct an exploration into the issues around the employee satisfaction strategy and tool being utilised by a large public utility in South Africa. A mixed method approach was applied incorporating focus groups, individual interviews, and a questionnaire. The results indicate that staff are not satisfied with the existing strategy, are reasonably comfortable with the dimensions being measured but clearly want to see a qualitative aspect added. Major areas of concern are: lack of feedback, little or no action plans linked to the results and a lack of a genuine concern for employee satisfaction. | |
| Publisher | AOSIS | |
| Date | 2007-11-30 | |
| Identifier | 10.4102/sajhrm.v5i1.105 | |
| Source | SA Journal of Human Resource Management; Vol 5, No 1 (2007) 2071-078X 1683-7584 | |
| Language | eng | |
| Relation |
The following web links (URLs) may trigger a file download or direct you to an alternative webpage to gain access to a publication file format of the published article:
https://sajhrm.co.za/index.php/sajhrm/article/view/105/106
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