Africa's Public Service Delivery and Performance Review

Journal focus: The journal seeks to promote research that stimulates conversations and policy discussions about public service delivery at different levels of the public sector in Africa.
Editor: Munacinga C. Simatele https://orcid.org/0000-0001-9182-2701, University of Fort Hare, South Africa.
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  • A co-production model for the South African housing sector
    Maila, Hlengiwe P.; Malan, Lianne P.; Mazenda, Adrino
    Africa’s Public Service Delivery & Performance Review; Vol 12, No 1 (2024); 12 pages
    2024-04-10
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  • Effective strategy execution for enhanced service delivery in south african municipalities
    Chiwawa, Nyashadzashe; Wissink, Henry
    Africa’s Public Service Delivery & Performance Review; Vol 12, No 1 (2024); 11 pages
    2024-04-08
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  • Governance challenges in the provision of municipal services in the Vhembe District...
    Mudzusi, Takalani N.; Munzhedzi, Pandelani H.; Mahole, Ephraim
    Africa’s Public Service Delivery & Performance Review; Vol 12, No 1 (2024); 10 pages
    2024-02-14
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  • The impact evaluation of coronavirus disease 2019 on service delivery in South Africa
    Yekani, Babalo; Ngcamu, Sibongisen B.; Pillay, Sareesha
    Africa’s Public Service Delivery & Performance Review; Vol 12, No 1 (2024); 9 pages
    2024-01-29
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  • Enhancing governance through blockchain technology in the South African public sector
    Sibanda, Beatah; Basheka, Benon; van Romburgh, Jan
    Africa’s Public Service Delivery & Performance Review; Vol 12, No 1 (2024); 10 pages
    2024-01-24
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  • Subversion of digital Darwinism in public healthcare facilities in South Africa
    Shibambu, Amos
    Africa’s Public Service Delivery & Performance Review; Vol 12, No 1 (2024); 7 pages
    2024-01-10
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  • Customer complaints management in South Africa: A quest for service excellence
    Mogotloane, Tebogo; Louw, Valery
    Africa’s Public Service Delivery & Performance Review; Vol 12, No 1 (2024); 10 pages
    2024-01-09
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  • Towards evidence-based human resource development for South African local government
    Cloete, Harlan C.A.
    Africa’s Public Service Delivery & Performance Review; Vol 11, No 1 (2023); 13 pages
    2023-12-19
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  • Acknowledgement to reviewers
    Office, Editorial
    Africa’s Public Service Delivery & Performance Review; Vol 11, No 1 (2023); 1 page
    2023-11-13
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  • Theory of Change as a monitoring and evaluation tool aimed at achieving sustainable...
    Mvuyana, Bongekile Y.C.
    Africa’s Public Service Delivery & Performance Review; Vol 11, No 1 (2023); 9 pages
    2023-08-21
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  • China’s adherence to corporate social responsibility in Angola and the Democratic...
    Rapanyane, Makhura B.
    Africa’s Public Service Delivery & Performance Review; Vol 11, No 1 (2023); 9 pages
    2023-07-31
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  • Ethical violations: Shortlisting and interviewing processes in the South African public...
    Mokgolo, Manasseh M.; Dikotla, Maoka
    Africa’s Public Service Delivery & Performance Review; Vol 11, No 1 (2023); 9 pages
    2023-06-29
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  • Public finance in South Africa: Tax compliance and behavioural responses to tax increases
    Mishi, Syden; Tshabalala, Nomonde
    Africa’s Public Service Delivery & Performance Review; Vol 11, No 1 (2023); 15 pages
    2023-06-14
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  • The financial legislative role and capacity of municipal councillors at Ulundi...
    Khomo, Sandile M.; Farisani, Tshililo R.; Mashau, Pfano
    Africa’s Public Service Delivery & Performance Review; Vol 11, No 1 (2023); 10 pages
    2023-06-12
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  • Intrapreneurship as a means of achieving the efficacy of state-owned enterprises
    Chamba, Lucy T.; Chazireni, Bobo
    Africa’s Public Service Delivery & Performance Review; Vol 11, No 1 (2023); 10 pages
    2023-05-18
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  • Association between municipal credit management, responsiveness and service delivery
    Maseko, Gauda J.; Robbetze, Natasha; Masungini, Abba W.
    Africa’s Public Service Delivery & Performance Review; Vol 11, No 1 (2023); 7 pages
    2023-04-21
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  • Investing in intrapreneurial capabilities for improved performance in state-owned...
    Chamba, Lucy T.; Chazireni, Bobo
    Africa’s Public Service Delivery & Performance Review; Vol 11, No 1 (2023); 9 pages
    2023-03-31
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  • An evaluation of funding challenges in the Malawian public healthcare delivery sector
    Hanif, Rabiya; Musvoto, Wedzerai S.
    Africa’s Public Service Delivery & Performance Review; Vol 11, No 1 (2023); 8 pages
    2023-03-31
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  • The state and progress of the gas to power programme in South Africa
    Mkhize, Nkosingiphile E.; Nel-Sanders, Danielle
    Africa’s Public Service Delivery & Performance Review; Vol 11, No 1 (2023); 13 pages
    2023-03-22
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  • The Black Industrialist Programme’s prospects to the advancement of developmental state...
    Vilakazi, Mlondi; Moore, Candice
    Africa’s Public Service Delivery & Performance Review; Vol 11, No 1 (2023); 11 pages
    2023-02-07
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  • Table of Contents Vol 10, No 1 (2022)
    Office, Editorial
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 2 pages
    2022-12-31
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  • Water service provision and social equity in a South African rural district municipality
    Hutete, Clarity; Sibanda, Modeni M.
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 12 pages
    2022-12-19
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  • The role of government in promoting innovation-led entrepreneurial ecosystems
    Nel-Sanders, Danielle; Thomas, Peta
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 13 pages
    2022-12-19
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  • An investigation of a nexus between employee skills development and competence in the...
    Gcezengana, Gcotyelwa; Peter, Bathathu; Rulashe, Tando; Coka, Zimbini
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 9 pages
    2022-12-19
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  • Acknowledgement to reviewers
    Office, Editorial
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 1 page
    2022-12-14
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  • Understanding the Service delivery protests in South Africa: A case study of Duncan...
    Ndasana, Mvuyisi; Vallabh, Dinesh; Mxunyelwa, Siyabonga
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 7 pages
    2022-12-12
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  • Editorial Overview 2022
    Simatele, Munacinga C.
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 1 page
    2022-12-09
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  • Critical analysis of the role played by apartheid in the present housing delivery...
    Marutlulle, Noah K.
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 12 pages
    2022-12-09
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  • The role of urban regeneration to improve community development in a metropolitan...
    Kayembe, Christian; Nel-Sanders, Danielle
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 9 pages
    2022-12-07
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  • Challenges and best practices for e-municipalities
    Nel-Sanders, Danielle; Malomane, Aaron
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 11 pages
    2022-12-02
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  • The role of BRICS in global governance to promote economic development
    Vyas-Doorgapersad, Shikha
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 9 pages
    2022-11-30
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  • A framework of intrapreneurial practices to improve service delivery in municipalities...
    Ntoyanto-Tyatyantsi, Nonceba; Amandi-Echendu, Anthea P.; Mmako, Nthabeleng M.
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 12 pages
    2022-10-26
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  • Performance management in South Africa’s municipalities: A case study of Buffalo City...
    Ndasana, Mvuyisi; Umejesi, Ikechukwu
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 6 pages
    2022-10-25
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  • Data driven human resource management in the Fourth Industrial Revolution (4IR)
    Majam, Tasneem; Jarbandhan, Dawchund B.
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 12 pages
    2022-09-26
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  • The regulatory framework for enterprise risk management in South African local government
    Whittle, Christopher E.; Nel-Sanders, Danielle
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 8 pages
    2022-09-23
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  • The Durban Aerotropolis strategy for sustainable socio-economic development
    Ngwenya, Kenneth; Naude, Micheline J.; Wissink, Henry F.
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 10 pages
    2022-09-23
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  • Challenges affecting Mzongwana cattle farmers to commercialise livestock production in...
    Baqwa, Mthetheleli; Swanepoel, Elana; Venter, Marius
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 10 pages
    2022-09-21
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  • Caring for the indigent urban population in South Africa: A case study of the eThekwini...
    Pillay, Brandon; Mutereko, Sybert
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 9 pages
    2022-09-08
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  • Sustainable competitive advantage through technology and innovation systems in the...
    Amesho, Kassian T.T.; Edoun, Emmanuel I.; Naidoo, Vinessa; Pooe, Solly
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 19 pages
    2022-09-06
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  • Unmasking the influence of corporate controls on organisational performance during...
    Gasela, Moses M.
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 10 pages
    2022-08-01
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  • The role of district municipalities in service provision in South Africa: Dissecting...
    Magagula, Douglas N.; Mukonza, Ricky M.; Manyaka, Rasodi K.; Moeti, Kabelo
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 9 pages
    2022-07-28
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  • Enhancing provincial government’s revenue generation for effective service delivery
    Chitenderu, Tafadzwa T.; Ncwadi, Ronney; Mishi, Syden
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 7 pages
    2022-06-24
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  • The South African public service and the Fourth Industrial Revolution
    Nhede, Norman T.; Mazenda, Adrino; Masiya, Tyanai
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 8 pages
    2022-05-12
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  • Zimbabwe’s transition to a devolved system of government: Critical factors for success
    Nyikadzino, Tawanda; Vyas-Doorgapersad, Shikha
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 9 pages
    2022-04-20
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  • A review of service quality: Case of the National Treasury of South Africa
    Thokoa, Refiloe L.; Naidoo, Vinessa; Herbst, Tessie H.H.
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 13 pages
    2022-03-31
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  • The influence of organizational culture on performance in public entities of South Africa
    Gasela, Moses M.
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 13 pages
    2022-03-25
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  • Governance, democracy and accountability from a network governance perspective within...
    Patience, Jerome J.; Nel, Danielle
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 12 pages
    2022-02-28
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  • An exploration of public accountability and service delivery at the Buffalo City...
    Rulashe, Tando; Ijeoma, Edwin O.C.
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 12 pages
    2022-02-24
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  • The quest for service delivery: The case of a rural district municipality in the...
    Zerihun, Mulatu F.; Mashingo, Mariann P.
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 9 pages
    2022-02-17
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  • Turbulences associated with the implementation of turnaround strategies at Kenya Airways
    Nyatsumba, Kaizer; Pooe, David
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 11 pages
    2022-02-14
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  • Assessment of medicine stock-outs challenges in public health services
    Zuma, Sibusiso M.
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 6 pages
    2022-01-31
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  • Community work programmes as job creation mechanism: A case of Tshwane Metropolitan...
    Kobedi, Keoagile C.; Swanepoel, Elana; Venter, Marius
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 13 pages
    2022-01-31
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  • The impact of material irregularity provisions of the Public Audit Act on...
    Gasela, Moses M.
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 10 pages
    2022-01-31
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  • Are we tribalistic? Demarcation disputes in Vuwani Vhembe District
    Khowa, Thandeka
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 9 pages
    2022-01-28
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  • Organisational politics on job satisfaction: An empirical study of police officials in...
    Munyeka, Wiza; Setati, Sam T.
    Africa’s Public Service Delivery & Performance Review; Vol 10, No 1 (2022); 12 pages
    2022-01-12
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  • Table of Contents Vol 9, No 1 (2021)
    Office, Editorial
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 3 pages
    2021-12-30
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  • Acknowledgement to reviewers
    Office, Editorial
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 1 page
    2021-12-21
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  • Strategy implementation in South African public entities between 2006 and 2016: Does...
    Gasela, Moses M.
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 11 pages
    2021-11-30
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  • The incidence and quality of graphs in annual reports: A South African analysis of...
    Kathrada, Anees; Yasseen, Yaeesh; Varachia, Zakiyyah
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 11 pages
    2021-11-30
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  • A conceptual framework for using social innovation as an approach to local economic...
    Chomane, Pontso; Biljohn, Maréve I.
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 11 pages
    2021-11-30
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  • The effects of COVID-19 on vulnerable groups: A reflection on South African informal...
    Ngcamu, Bethuel; Mantzaris, Evangelos
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 11 pages
    2021-11-29
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  • Troubled municipalities, municipality troubles: An implementation of Back to Basics...
    Ngumbela, Xolisile G.
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 8 pages
    2021-11-19
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  • Erratum: Public sector reforms and national development: A situational analysis of...
    Ukwandu, Damian C.; Ejere, Emmanuel S.I.
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 1 page
    2021-11-17
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  • The management of disciplinary cases in the South African public service post-2009 to...
    Mokgolo, Manasseh M.; Dikotla, Maoka A.
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 9 pages
    2021-11-09
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  • Global governance reforms to achieve Sustainable Development Goal One (no poverty) in...
    Vyas-Doorgapersad, Shikha
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 9 pages
    2021-10-29
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  • An exploration of government administrative processes in supporting agro-smallholders’...
    Nyawo, Jabulani C.; Mubangizi, Betty C.
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 12 pages
    2021-10-27
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  • Strategic management practices in organisations with specific reference to the public...
    Chiwawa, Nyashadzashe; Wissink, Henry; Fox, William
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 9 pages
    2021-10-26
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  • Agro-processing as a tool for poverty alleviation strategy: A case of Raymond Mhlaba...
    Khowa, Thandeka; Mukasi, Tafadzwa J.
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 7 pages
    2021-10-25
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  • Corrigendum: Critical analysis of the role of innovative capabilities on firm...
    Adom, Alex Y.; Boateng, Lydia; Gnankob, Robert I.
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 1 page
    2021-10-15
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  • Strengthening participatory local governance for improved service delivery: The case of...
    Malemane, Kanyalitsoe; Nel-Sanders, Danielle
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 10 pages
    2021-08-23
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  • Public sector procurement: A private sector procurement perspective for improved...
    Manyathi, Sakhile; Burger, Alewyn P.J.; Moritmer, Nimrod L.
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 11 pages
    2021-08-12
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  • The relationship between employee motivation and service quality: Case study of a...
    Sibonde, Amanda H.; Dassah, Maurice O.
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 12 pages
    2021-08-10
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  • The shortcomings of emergency remote teaching in rural settings of Zimbabwe during...
    Nhongo, Raphael; Tshotsho, Baba P.
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 9 pages
    2021-08-06
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  • Municipal infrastructure management and its impact on service delivery in the City of...
    Patience, Jerome J.; Nel, Danielle
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 11 pages
    2021-07-30
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  • Suitability of human capital for better results of supply chain management: Lessons...
    Nkwanyana, Nontuthuko S.
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 11 pages
    2021-07-28
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  • Effects of external financial flows on income inequality in selected Southern African...
    Letsoalo, Thamaga E.; Ncanywa, Thobeka
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 8 pages
    2021-07-20
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  • Commercialisation of water supply in Zimbabwe and its effects on the poor: A working...
    Mukonavanhu, Tinashe; Ukwandu, Damian; Nel-Sanders, Danielle
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 13 pages
    2021-07-19
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  • Key challenges facing metropolitan cities or municipalities in managing competitive...
    Amesho, Kassian T.T.; Edoun, Emmanuel I.; Garg, Ajay K.; Pooe, Solly
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 14 pages
    2021-06-23
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  • The COVID-19 pandemic and the crisis of lockdowns in Nigeria: The household food...
    Amusan, Lere; Agunyai, Samuel C.
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 10 pages
    2021-05-31
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  • Re-engineering imperatives to enhance the effectiveness of municipal public accounts...
    Mofolo, Malefetsane A.; Adonis, Vuyo
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 8 pages
    2021-05-13
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  • The effectiveness of a performance management system at a South African public hospital...
    Tyokwe, Baxolele; Naicker, Visvanathan
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 10 pages
    2021-05-12
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  • Southern African responses to the COVID-19 pandemic: A study of Botswana and South Africa
    Masiya, Tyanai; Mandiyanike, David; Molosiwa, Dintle; Mazenda, Adrino
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 11 pages
    2021-05-04
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  • Challenges in the implementation of the City of Johannesburg’s Expanded Social Package...
    Mazenda, Adrino; Matjane, Koketso; Maleka, Mahlomola S.; Mushayanyama, Tinashe; Masiya, Tyanai
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 8 pages
    2021-04-30
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  • Unmasking merger problems from employees’ perspectives: A case of the disestablished...
    Tshamano, Walter; Shopola, Arthur; Mukonza, Ricky
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 11 pages
    2021-04-30
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  • A critical analysis of housing inadequacy in South Africa and its ramifications
    Marutlulle, Noah K.
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 16 pages
    2021-03-24
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  • The impact of strategy alignment on organisational performance in national public...
    Gasela, Moses M.
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 9 pages
    2021-03-04
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  • Analysing the application of governance principles in the management of COVID-19 in...
    Munzhedzi, Pandelani H.
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 8 pages
    2021-02-11
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  • Findings on the role of cooperatives in local economic development in Buffalo City...
    Gxabuza, Fundiswa; Nzewi, Ogochukwu
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 11 pages
    2021-01-25
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  • The role of data and information security governance in protecting public sector data...
    Masilela, Lucia; Nel, Danielle
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 10 pages
    2021-01-21
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  • The impact and challenges of a public policy implemented in the South African Police...
    Hoeyi, Prosper K.; Makgari, Karabo R.
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 9 pages
    2021-01-19
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  • Fundamental policy challenges influencing sustainable development in Africa
    Auriacombe, Christelle; van der Walt, Gerrit
    Africa’s Public Service Delivery & Performance Review; Vol 9, No 1 (2021); 8 pages
    2021-01-05
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  • Table of Contents Vol 7 Issue 1 (2020)
    Office, Editorial
    Africa’s Public Service Delivery & Performance Review; Vol 8, No 1 (2020)
    2020-12-23
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  • Implementing traditional performance management in the innovative age: A new model for...
    Bester, John; Hofisi, Costa
    Africa’s Public Service Delivery & Performance Review; Vol 8, No 1 (2020); 11 pages
    2020-12-21
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  • Uncovering the gaps in the provision of services in the rural Okhahlamba Municipality...
    Mabizela, Hlengiwe; Matsiliza, Noluthando S.
    Africa’s Public Service Delivery & Performance Review; Vol 8, No 1 (2020); 9 pages
    2020-12-21
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  • Acknowledgement to Reviewers
    Office, Editorial
    Africa’s Public Service Delivery & Performance Review; Vol 8, No 1 (2020); 1 page
    2020-12-21
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  • Doing it together: How co-production underpins the use of social innovation during...
    Biljohn, Maréve I.M.; Lues, Liezel
    Africa’s Public Service Delivery & Performance Review; Vol 8, No 1 (2020); 9 pages
    2020-12-18
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  • Political conflict and community health in Zimbabwe: Health professionals’ perspectives
    Shoko, Evans; Naidu, Maheshvari
    Africa’s Public Service Delivery & Performance Review; Vol 8, No 1 (2020); 8 pages
    2020-12-18
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  • Towards project management maturity: The case of the South African government
    van der Waldt, Gerrit
    Africa’s Public Service Delivery & Performance Review; Vol 8, No 1 (2020); 10 pages
    2020-12-17
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  • Strengthening policy- and decision-making processes through community participation: A...
    Petunia, Themba A.; Selepe, Modupi
    Africa’s Public Service Delivery & Performance Review; Vol 8, No 1 (2020); 10 pages
    2020-12-17
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  • Clientelism and vote buying in low-cost housing provision: A case study of the Greater...
    Mathebula, Ntwanano E.; Sebola, Mokoko P.
    Africa’s Public Service Delivery & Performance Review; Vol 8, No 1 (2020); 7 pages
    2020-12-07
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